Pan Pacific Travel New Zealand Terms & Conditions


All pricing is in New Zealand dollars and includes GST (Goods and Services Tax) which is currently 15%.  Should this tax change at anytime we reserve the right to adjust prices accordingly.

Pricing is valid as at the time of printing and we reserve the right to amend any prices that are affected through increases from suppliers.

A surcharge may be imposed by some operators over Public Holidays or Peak Travel Periods. This surcharge will be additional to the price details and if applicable we will advise at the time of booking.


A child is defined as being between the ages of 2 and 11 years inclusive.

Travel by Seat in Coach

A child under the age of 2, and not occupying a seat on a coach or using additional bedding at accommodation generally travels free of charge.  Some accommodation providers will charge a small fee to hire a cot.

One child travelling with 2 adults (paying the share twin price) and using existing bedding will pay 50% of the adult share twin price.

One child travelling with 2 adults (paying the share twin price) and using an extra bed will pay 67% of the adult share twin price.

One child travelling with 1 adult will pay 80% of the share twin price

Additional children will be quoted by Pan Pacific at time of booking.

Travel by Self Drive Car Rental

Pricing will be quoted by Pan Pacific at the time of booking.

Pan Pacific Travel reserves the right to amend the child payment policy at their discretion.


A $200 deposit per person is payable within 7 days of confirmation of reservation.  The balance must be paid in full 30 days prior to departure.  For bookings made within 30 days of departure, payment is required in full at time of booking confirmation.


Cancellation charges will apply as follows if you need to cancel your arrangements after confirmation:

  • More than 30 days before departure: Forfeit deposit
  • 7-30 days before departure: 50% of total price
  • Within 7 days of departure:100% of total price


Pan Pacific recommends that all travellers have comprehensive travel insurance and full medical cover including accident and sickness.


One amendment to a booking is available free of charge once the booking has been confirmed and prior to two weeks before departure.  Further amendments or an amendment within two weeks of departure will each incur a $50 fee to cover administration and communication costs.  Please note additional supplier costs may be incurred if your amendment results in a date change or alternative service/suppliers are required.  We will always advise you of this.


Vouchers will be provided for all inclusions as listed in each tour package and any additional arrangements booked.  This will include transportation, accommodation, meals and activities where specified.

Inclusions are only valid for the dates and categories as booked and specified in documentation.


No refunds will be made once travel has commenced; nor will any refund be available in respect of any tours, accommodation, vehicle hires, services or inclusions not utilised unless extenuating circumstances apply.  In such instances, final decisions will be made at the discretion of the suppliers whose services are involved.  Weather interruptions to itineraries are beyond our control and although we will do all possible to rearrange services in such an event, we cannot be held financially liable for interruption under such circumstances.  Pan Pacific Travel strongly recommends travel insurance cover for such eventualities.


The hotels included in the package itineraries have been selected for their locations, levels of service, cleanliness and quality of the rooms and public areas.  Where a property listed in this brochure is not available, Pan Pacific Travel will endeavour to confirm an alternative of a similar standard.  Please note this may result in additional charges where properties or rooms at specially negotiated rates are not available.  Surcharges may apply for special events.

All hotel accommodation is based on twin share rooms with private bathroom facilities and will generally include a TV, phone, wardrobe and tea and coffee making amenities.  Single rooms are available at the full single passenger rate and most hotels will also provide triple rooms with 3 single beds on request.


We recommend one piece of luggage and one day pack/carry on item per person.  Additional charges may apply for coach travel.  Baggage space for self drive is limited and suggest passengers travel with soft bags.

Passport and Visa

Pan Pacific Travel takes no responsibility for visa documentation for entry into New Zealand.  We recommend checking with your travel agent regarding passport and visa requirements.

Car Rental

The terms and conditions of individual car suppliers will apply for any bookings with them.

For package tours the car rental period is calculated on a 24 hours per day period.  This starts at the time the vehicle is collected and extra charges will apply for late drops offs on the departure day.  Passengers may prefer the option of returning the car early.  The number of days included is specified for each tour.

For flights arriving early in the morning and late in the evening outside of the rental vehicles operating hours, additional transfer charges and after hours collection/drop off charges may apply.  These will be advised at the time of booking. If Dollar car rental is not available, another rental operator will be used and additional charges will apply.

Dollar Car Rental Terms:

These terms and conditions are subject to change:

RATES INCLUDE: Unlimited kilometres; 24/7 road service and breakdown assistance by AA and standard vehicle insurance (subject to excess); RATES: based on a 24 hour basis;

ONE-WAY RENTALS: A minimum of 5 days applies to all on way rental sectors. A fee will apply, payable at time of pick-up;


ACCIDENT DAMAGE EXCESS (ADE): Groups ECAR – CCAR: NZ$3,450 and Groups ISAR – FFAR: NZ$4,025;

BOND: A bond of NZ $250.00 will be pre authorized on your credit card at the start of hire and release of pre authorization can take between 5-7 days after the pre-authorization is made. Cash bonds are not accepted;

1) REDUCED RISK COVER (previously called Accident Excess Reduction): NZ$ 29.90 per day reduces excess to NZ$345 for car categories ECAR – CCAR and NZ$ 35.65 per day reduces excess to NZ$575 for car categories ISAR – FFAR;

2) STRESS FREE COVER (previously called Total Protection Package): NZ$ 35.65 per day reduces excess to NIL for car categories ECAR – CCAR and NZ$ 41.40 per day reduces excess to NIL for car categories ISAR – FFAR;

LICENCE: Full resident country drivers licence, held for one year, to be presented at time of rental. If licence not in English, international drivers licence must be held or a translation undertaken by an approved NZTA translator . Drivers must be minimum 21 years and drivers aged between 21 – 24 years will incur an Underage Surcharge of $17.25 per day (payable direct at time of pick up);

ADDITIONAL DRIVER SURCHARGE: will be charged at a rate of $ 11.50 per driver (payable direct at time of pick up);

GPS NAVIGATION UNITS: can be hired at the time of booking for a fee. GPS units have non-reducible excess of NZ$500 in the event of any damage, loss or theft occurring to the unit or any of its accessories;

BABY SEATS: Baby seats (6 months – 3.5 yrs) and Booster seats (3.5 years+) are available and must be requested at the time of booking. Charge will be NZ$ 51.75 per rental (payable direct at time of pick up);

RESTRICTED ROADS: Ninety Mile Beach (North Island) and Skippers Canyon Road (Queenstown);

FERRY CROSSING: Cars can be taken on the inter-island ferry, this is at the clients own cost;

DEPOTS: Depots are open from 7.30am – 6.00pm. There is no vehicle pickup or returns outside the operating hours;

AA 24/7 ROADSIDE and BREAKDOWN SERVICE: provided is a free mechanical roadside assistance (vehicle faults), 24 hours a day, 365 days of the year. Non mechanical faults such as lost keys, punctures or a flat battery due to the lights being left on will be subject to a call out fee and payable by the customer.

International Driving Licences and Permits

You can legally drive in New Zealand for up to 12 months if you have either a current drivers licence from your home country or an International Driving Permit (IDP).  After 12 months you are required to convert to a New Zealand licence. This applies to each visit to New Zealand. In New Zealand, all drivers, including visitors from other countries, must carry their licence or permit at all times when driving. You will only be able to drive the same types of vehicles you are licensed to drive in your home country. The common legal age to rent a car in New Zealand is 21 years. Make sure your driver’s licence is current. If your licence is not in English, you must bring an English translation with you or obtain an IDP. Contact your local automobile club for further details about obtaining a translation or an IDP.

Fuel prices

In the event of a significant increase in transport suppliers’ costs due increased fuel costs, additional charges may apply.

Third Party Connections

Pan Pacific Travel does not accept responsibility where passengers fail to arrive in time for any departing leg of their journey due to delayed flights or third party arranged rail, ferry or coach service or travel of any form.

Independent Arrangements or Excursions

Any land arrangements you make independently which do not form part of the tour are done so entirely at your own risk.  Should you book any excursions or additional travel arrangements while on your holiday with us, please note we act only as your booking agent and should anything go wrong with any such arrangements, your rights will lie solely against the organisations supplying such arrangements.


In the unlikely event that a problem occurs during your holiday, it is important that you immediately inform your driver/guide or the provider of the service.  If that is not sufficient to resolve the matter, then contact the NZ office of Pan Pacific Travel.  If at that time the problem cannot be resolved satisfactorily, you must write to our office within 30 days of return to your home country supplying all relevant details.


Pan Pacific Travel and/or its agents give notice that all tickets, vouchers & coupons issued by them and all arrangements for transport, or conveyance or for accommodations made by them, are made by them only as agent for the passenger and upon the express condition that neither Pan Pacific Travel and/ or its agents shall be liable or responsible for any direct, indirect, consequential or incidental damage, injury, loss, accident, delay or irregularity of any kind which may be occasioned by reason of any act of omission, except by their own negligence (including any act of negligence or breach of contract of any third party who is to or does supply any goods or services for this trip).

Without limiting the foregoing, Pan Pacific Travel and/or its agents are not responsible for any losses or expenses due to delay or changes in schedule, overbooking of accommodation, sickness, or for any other cause beyond its control such as weather, strikes, acts of God, acts of terrorism, force majeure, war, quarantine or criminal activity. All such losses or expenses have to be paid by the passenger. Baggage is at “owner’s risk” throughout the tour unless insured.

The right is reserved to alter or cancel the itinerary, which at Pan Pacific Travel’s sole discretion is deemed necessary or advisable. Prices will vary accordingly & is subject to reconfirmation at the time of the booking. Pan Pacific Travel will take every care when booking travel arrangements, however as we are only acting as a booking agent we cannot be held liable for those arrangements and in particular for any illness, personal injury, death or loss of any kind.